Services
What kind of film do you accept?
We are just getting started, and at this time we are only processing C-41 film in 35mm, 120, 220, 126, 620, and 110 formats. We can scan C-41, Black & White, and E-6 film in 35mm, 120, and 220. More processing services will be available soon, stay tuned!
If you are unsure what film type you have, feel free to give us a call at (562) 434-0099, or take a photo of the roll with your phone and send us an email at hello@relicsfilmlab.com. We will let you know if we can develop it.
If you send it to us, and we can’t process it, we’ll be sure to let you know. If you have any other questions about film, please check out our film index.
How long will it take to receive my scans?
Processing time will depend on various factors including when we receive your film and how many rolls there are. Typically it takes 3-5 business days.
How will I receive my scans?
Once your rolls are processed and scanned, you’ll receive an email from WeTransfer with a download link. Your images will be available for download for a maximum of 7 days.
Can I push/pull film with your lab?
Not at this time, but push services will be available soon.
Why did my roll turn out blank?
Blank rolls happen, and there can be countless reasons why your film didn’t produce any images. If your roll comes out blank, the main causes are:
Film was not loaded properly in the camera
Drastic under or overexposure
Camera malfunction
Inadequate lighting
If you submit a roll to us for develop/scan services and the roll comes out blank, you will only be charged for processing; this is because our tech still had to process your roll, and time and chemicals were used for this service.
How do I get my film to you to process?
You have 2 options to get us your film -
*If you mail in your rolls, we recommend you setup tracking so you know when we receive your order. It’s also a great idea to print out your order confirmation and it include it with your package. Please take care with sending in your film, as Relics does not have the ability to track inbound shipments and cannot assist with inbound shipping issues.
How do I get my negatives back?
During the checkout process, you will be given 3 options for returning your film:
In-store pick-up
Mail back negatives via USPS
If you don’t want your negatives back we will dispose of them properly
Payment
What payment methods do you accept?
We accept the following Visa, Mastercard, American Express, Discover, JCB Diners Club, China UnionPay credit, and debit cards.
Orders
Can I pick up my online order at the store?
Yes! As long as you select Store Pickup as the shipping option at checkout.
You will receive an email with pickup information when your order is ready. Pickups are only available during business hours.
I didn't receive a confirmation email, did my order go through?
Order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.
Shipping
Can I change the address that my order is shipped?
No, Relics only ships to the customer's billing address and cannot be rerouted to the local store.
Tracking is telling me my label has been created, but it's not telling me where it is? Why is this?
This means one of two things: It is being processed currently or USPS missed the initial scan when they picked up your order. Tracking will be updated as soon as USPS scans the shipment. If it does not update for multiple days please contact hello@relicsfilmlab.com to locate your package.
I noticed I entered the wrong postal code/apartment # and the package is now being returned to sender, what are the next steps to have my package reshipped to me?
Once the package has been returned to our Warehouse, we will reach out to the customers in regards to any address issues. Once the package is returned to us, please allow 2-4 business days to reship.